FAQs

YOUR QUESTIONS ANSWERED

  • Appointments can be booked online through our website or by calling our clinic directly on 0151 271 0981. For more information please visit our Bookings page.

    To book appointments online:

    1. Visit our booking system.

    2. Choose an appointment type.

    3. Choose a calendar to book on, or choose Any Available.

    4. Choose a date and time from a list of available appointment slots.

    5. Enter your name, email address, and phone number.

    6. Enter your payment information and a coupon or package code, if your have one.

    7. Click the confirmation button to schedule your appointment, and pay if required.

    You will advance to a confirmation page with your appointment details. You will also receive a confirmation email with the appointment details and a calendar invite. You will receive an appointment reminder by text message 3 days before your appointment which will give you opportunity to reschedule if required without losing your deposit.

  • Appointments can be rescheduled online through our website or by calling our clinic directly on 0151 271 0981.

    To reschedule appointments online:

    1. Click Change/Cancel Appointment in the initial confirmation email you receive after booking. This brings you back to your confirmation page.

    2. Click Reschedule.

    3. Choose a new date and time.

    4. Click Reschedule.

    You'll advance to a confirmation page and receive an email with the details of your updated appointment.

    Please keep in mind:

    You can only choose a new date and time. Other changes we will need to edit the appointment internally at the clinic so you will have to contact us by calling 0151 271 0981.

    Clients can reschedule their appointments within 48 hours of the original booking time.

  • Appointments can be cancelled online through our website or by calling our clinic directly on 0151 271 0981.

    To cancel appointments online:

    1. Click Change/Cancel Appointment in the initial confirmation email you received after booking. This brings you back to your confirmation page.

    2. Click Cancel.

    3. Click Yes, cancel appointment.

    You'll advance to the Scheduling Page with a message confirming the cancellation and receive a cancellation email to confirm.

  • Deposit payments are Non-Refundable and Non-Transferable. This deposit secures your appointment date and time and will be deducted from your treatment value on that particular date and time ONLY. If you need to cancel or reschedule your appointment we require at least 48 hours notice, anything less than the 48 hour timescale will hold you liable to pay half the cost of your treatment minus the deposit.

    If you need to cancel your appointment on the day or no show to your appointment you will lose your deposit and owe the remaining balance to equal the full amount of the treatment cost. Failure to pay and follow the cancellation policy will force us to not allow any future bookings until the balance is settled. If for any reason you haven't paid a deposit the cancellation policy will still apply.

    This Cancellation Policy is to protect us as a business & staff/time/wages. In exceptional circumstances this policy may be abandoned but only at the discretion of the practitioner for extreme circumstances. Covid-19 positive is not an exception to the cancellation policy and will be treated as any other illness cancellation.

  • If you have any issues with booking online please contact Niksskin by calling 0151 271 0981 and we will do our best to assist you.

  • Mon: 9.30am–8.00pm
    Tue: 9.30am–6.00pm
    Wed: 9.30am–6.00pm
    Thu: 9.30am–8.00pm
    Fri: 9.30am–6.00pm
    Sat: 10.00am–5.00pm
    Sun: Closed

  • Our Wellness Clinic is located at:

    98 Liverpool Road
    Crosby
    Liverpool
    L23 5TG

    Please visit our Contact page for a location map.

  • While we don't have designated car parking, you'll find convenient options nearby. Crosby village, just a 5-minute walk away, offers pay and display parking. Additionally, there's free parking on nearby public roads; we kindly ask you to be mindful of local residents. Thank you for your cooperation.

    Please visit our Contact page for a location map.

  • Yes, Gift Certificates can be purchased online or from our clinic. Treat a friend or a loved one to the perfect blend of luxury and rejuvenation!

    Please visit our Gift Certificates page to learn more.

  • Received a Gift Certificate? LUCKY YOU! You can redeem your Gift Certificate code at checkout when booking online or you can bring your code with you to your appointment and we will redeem it for you against the cost of your treatment in our clinic.

    Gift Certificates can be redeemed at Checkout against the following treatments at Niksskin:

    Please Note: Recipients can't redeem them against Alternative Therapies, Injectables, Hairdressing, Packages, Subscriptions, or buying more Gift Certificates.

    Please visit our Gift Certificates page to find out how to purchase Gift Certificates.

  • Yes, we offer consultations to assess your skin concerns and recommend personalised treatments. Please visit our Consultation page to learn more.

  • We recommend all NEW CLIENTS to book a FIRST APPOINTMENT (1 hour 30 mins) if you want to book a Clinical Facial.

    Your First Appointment includes a consultation and a treatment on the same day. You will be offered a range of treatments suited to your skin concerns and goals at a varied price range depending on where you would like to start. Please visit our First Appointment page to learn more.

    Alternatively you can book a Consultation only. This is a transformative 30 minute skin consultation that goes beyond the surface, delving into the intricacies of your unique skincare needs. This is a CONSULTATION ONLY and excludes any treatments. Book this appointment if you need advice with your skincare routine, you are on a budget or you are short on time. Please visit our Consultation page to learn more.

    ALL LASER TREATMENTS and LASER HAIR REMOVAL TREATMENTS require a CONSULTATION. Book this appointment if this is your first time having a Laser Treatment or a Laser Hair Removal Treatment with us. This is a CONSULTATION ONLY and excludes any treatments. Please visit our Laser Consultation page to learn more.

  • We recommend arriving with a fresh face to optimise your skincare experience. You're welcome to wear makeup, and our skincare professionals will ensure a thorough cleansing before any treatment. Come as you are, and we'll take care of the rest!

  • Treatment durations vary and are detailed on our website on each individual treatment page. For those with limited time, we provide a quick and effective 30 Minute Express Facial or a 30 Minute Express Laser Genesis.

  • Yes, our team consists of experienced and licensed skincare professionals, therapists, and practitioners.

  • Downtime varies depending on the treatment; our team will provide post-care instructions to optimise results.

  • Absolutely, we tailor treatments for various skin concerns, including acne, ageing, and pigmentation. Please visit our skin concerns page to learn more about our suitable treatments however specific advice will be given during your Consultation or First Appointment.

  • In some cases, yes. Our professionals will assess your needs and recommend suitable combinations.

  • We prioritise ethical and sustainable products, and many of our skincare lines are cruelty-free and eco-friendly.

  • We use premium cosmeceutical products known for their effectiveness and safety.

    Niksskin has exclusively partnered with Get Harley and through our partnership we are able to offer a wide range of medical-grade skincare brands. We've also established partnerships with Pietro Simone Skincare and iS Clinical, ensuring access to the best skincare products in the industry.

    Please visit Our Partners page to learn more.

  • To maintain product consistency and ensure quality, we prefer to use our curated products during treatments.

  • Treatment frequency depends on your skin goals and the specific service. Our team will provide personalised recommendations.

  • We prioritise the health and safety of our clients. We adhere to strict hygiene protocols and follow local health guidelines.

  • Some treatments have age restrictions, and our team will assess eligibility during consultations.

    We offer a Teenage Facial for those aged 16 and under. Treat your teen to a refreshing and tailored skincare experience, specially designed to address the unique needs of youthful skin. We will be unable to treat first time teenagers who have not had a full Teenage Consultation.

  • Yes, virtual consultations are available for initial assessments and treatment discussions. Please call Niksskin directly on 0151 271 0981 to arrange this.

  • At the moment, we don't offer financing options. However, we're actively exploring different platforms to enhance our services and provide more flexibility for our valued clients. Stay tuned for updates, as we're dedicated to finding the best solutions to meet your needs.

  • We're on the lookout for enthusiastic individuals to join our growing team. If you're interested in working with us, please email enquires@niksskin.com, and we'll get in touch when a vacancy becomes available.

  • We're working on an exciting range of Masterclasses available at Niksskin, and stay tuned for more updates on upcoming training opportunities. Watch this space!